We made it through the "transition" and now on to the incompetence. Our outsourcer doesn't have enough work to do since we have little time to give it to them. Our lives consist of writing specs they won't understand, aiding them through processes they should already be familiar with by now and going to useless meetings.
They have given us a template to write specs in, but apparently there's only 3 areas in the template to fill out. To boot, they have their own internal template which they occassionally send back to us.
We write these specs and submit them at our weekly meeting. The next day they go to the governance board who either approves or rejects. Then they go to the outsourcer for estimation. That could take a week in itself. They come back with something outrageous. Then we bicker with them about it. That takes more time. Everything takes so much longer with them. After the estimate is approved by the governance board, it becomes a ticket for them. For when they have time....
In some cases, the outsourcers are overloaded with more work than they can deal with.
It's evident that they are out to make money. Everything becomes a long, major task for them.
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