Yes, I missed parts 1-11. I just LOVE "knowledge transfer". I spend hours talking about my applications just to 1) answer stupid questions and 2) correct the erroneous documents they send me. In addition to this, I have to attend meetings that seem to be sabotaging the company: process flow! Let's figure out how we can have NO ONE respond to a ticket in the most efficient way. I hope I get out of here before this, but at the beginning of next year, when annual, nearly unused processes are due, no one will be here to guide the blind.
Anyway, let's get back to "KT". Fun example from yesterday. I explain a VERY simple application. It takes a spreadsheet and saves it to 2 places in Sharepoint and archives it on the LAN. The question of the day: "So does this use a database?" It's a good thing this is done remotely. He really doesn't want to see the expression on my face as he asks such things.
Another thing I really appreciate about doing this is how I spread my applications across outsourcers. (not by choice) So there are some basics about the company, the network, policies, Marketing/sales knowledge that has to get repeated to more than one person. Only Grace has saved me from having to do this with multitudes.
But I'm not done yet...
